Support
Need help with Lumary Canvas? Choose the right channel below and our team will help.
Typical email response time is 24 to 48 hours on business days.
Free trial and purchases
- Bought the app before version 2.1.0? It stays fully yours on both Mac and iPad, with nothing to buy.
- Mac and iPad each get their own 14-day trial, and one unlock covers both. They follow your Apple Account, so reinstalling doesn't restart a trial.
- When the trial ends, you can still open, sync, and export your work.
- If the app asks you to unlock after you've paid, use Settings → Purchase → Restore Purchase. If that doesn't help, email us.
- Apple handles payments and refunds, at reportaproblem.apple.com.
- In-app purchases don't work with Apple School Manager volume purchasing. If you're buying for a school, email us.
iCloud sync between Mac and iPad
Whiteboards sync automatically when version 1.8 or later is installed on both devices. If a board isn't showing up on the other device:
- Make sure both devices are signed in to the same Apple Account with iCloud turned on.
- Check that sync is on: Settings → Sync on Mac, or Settings → iCloud Sync from the board gallery on iPad. The status line shows the last sync time or what's wrong.
- On Mac, press Sync Now. On iPad, switch away from the app and back.
- If your iCloud storage is full, the status line will say so; free up space in iCloud settings.
If the same board is edited on both devices at once, the most recent version is kept and the other one is saved in that board's History, so nothing is lost.